The Australian Financial Complaints Authority (AFCA) has strengthened its leadership team with the appointment of Justin Untersteiner as chief operating officer.

Untersteiner will commence his role on December 02, bringing with him considerable experience in corporate services and operations, having led significant programs at the Australian Taxation Office (ATO) with great success.

“Justin is currently assistant commissioner of integrated compliance at the ATO,” said David Locke, AFCA CEO and chief ombudsman. “In this role, he is responsible for leading the ATO’s approach on complex taxation and superannuation matters that don’t fit into standard processes and structures.”

Untersteiner also served as chief financial officer at ATO, in charge of leading the agency’s corporate procurement and tax management branch as well as the delivery of ATO’s strategy and client experience work in the individual taxpayer market.

Untersteiner “brings great experience in leading change and new approaches in a large complex national organisation,” Locke said. “He is a very impressive individual who shares AFCA’s passion for fairness and access to justice. I am delighted he has chosen to join AFCA at this critical stage in our development.”