Crawford & Company has appointed insurance and claims veteran Mark Bossio (pictured) as a key account manager, reinforcing its efforts to enhance client relationship strategies amid ongoing expansion of its Key Account Management (KAM) team.
In the role, Bossio will manage key accounts across service lines, focusing on operational improvement, consistent service delivery, and long-term partnership development.
Crawford Australia President Jonathan Hubbard said the addition of Bossio reflects the company’s broader approach to anticipating client needs and embedding experienced leadership within its teams.
“We’re committed to building a team that not only understands our clients’ needs but also anticipates them. Mark’s appointment is another step in strengthening our Key Account Management capability with industry leaders who bring both experience and empathy to the table. I’m delighted to welcome Mark to Crawford and look forward to the impact he will make,” Hubbard said.
Bossio steps into the role with more than 20 years of experience spanning insurer and vendor settings. His background includes managing national portfolios, implementing integrated claims strategies, and leading operational teams in both insurance and restoration sectors.
“I’m excited to join Crawford at a time of such positive momentum. The company’s focus on client advocacy and continuous improvement aligns perfectly with my own values, and I look forward to working with the team to deliver meaningful outcomes for our clients,” Bossio said.
His appointment comes as the company builds on its earlier recruitment of Mark McDermott.
