I always wanted to be a nurse to help people in a time of need – I fell into insurance while I was doing night school and loved it. I am still able to care for people in a time of need, but I get to put their assets back together instead of the person.
How would you sum up insurance brokers in three words?
Caring, undervalued, necessary
How would you change the industry?
Stop the price wars with the direct advertising – cracking down on the direct market so that they must quote apples for apples and highlight differences like brokers have to do.
What’s the most important thing a broker can do to develop their business?
Be honest, under promise and over deliver
If you were Prime Minister for one day, what would you do?
Reduce taxes and find a job for everyone on the dole even if it was picking up rubbish from the streets. If a person is able to work and chooses not to we shouldn’t have to pay for them to sit at home. I would prefer to pay for them to be contributing to the community.
What’s the biggest challenge facing the industry today?
Direct competition that focus on price not product, when a client has a claim and it is not covered it once again brings down the reputation of the whole industry.
What’s the strangest thing you’ve ever arranged cover for?
A home constructed of hay bales.
What’s your favoured style of coffee?
NRL, AFL, soccer or other?
AFL – The mighty Blues - Carlton
Complete this sentence: If I wasn’t in insurance, I would be… sitting on a beach with my family celebrating a lotto win
Kay is a director at Simplex Insurance Solutions