Insurance Business has launched its 14th Brokers on Insurers survey, calling on brokers across Australia to rate the insurers they have worked with over the past year.

Once again, this annual report will give a broker-led view of how Australia’s major insurers are really performing on the front line. From service and claims to product quality and broker support, the survey explores what matters most to brokers and how well insurers are delivering.

Your feedback plays a vital role in setting the benchmark for insurer performance. The insights gathered help highlight which insurers are raising the bar – and where there is still room to improve. They also guide how insurers invest in better products, service teams and claims processes to support you and your clients.

By taking part, you can:

• Recognise the insurers that consistently back you and your clients
• Provide candid feedback on where support is falling short
• Help shape a more responsive, broker-focused insurance market

It only takes a few minutes to complete the survey and the form is open until Friday, February 27.

Brokers across Australia are encouraged to add their voice to Brokers on Insurers 2026 and ensure this year’s results reflect real experiences from the frontline.

The full report will be published online in May.