icare announces 2016 CASE Award finalists

icare announces 2016 CASE Award finalists | Insurance Business

icare announces 2016 CASE Award finalists
The finalists for this year’s Care & Service Excellence (CASE) Awards have been announced by Insurance & Care NSW (icare).

The CASE Awards recognise industry excellence in injury management, service delivery, and broker engagement with customers within icare’s NSW businesses.

The finalists were selected for having demonstrated excellence in delivering quality service across icare’s Nominal Insurer and Treasury Managed Fund (TMF) workers compensation insurance schemes.

Vivek Bhatia, icare CEO, said: “This year’s finalists are an impressive group who’ve consistently exceeded customer expectations and serve as a benchmark for their peers across the NSW workers compensation schemes.”

“They demonstrate an impressive range of achievements and cross-agency collaboration in areas, such as intervention in high risk claims, proactive injury prevention and management strategies, scheme agent performance optimisation, training in risk identification and mitigation, and return to work initiatives.

“They are talented individuals who demonstrate that scheme agents and brokers are vastly improving the customer experience for workers impacted by a workplace injury,” he said.

Scheme agents and broker representatives will be awarded in seven categories. Among the finalists* are the following entrants in each category for Nominal Insurer and TMF Awards:

Outstanding New Starter
  • Jacquie, EML
  • Neven, EML
  • Eryn, Allianz 
Outstanding Contribution by a Team
  • Specialist Team, GIO
  • Team Insight, EML
  • Low Touch Claims Team, GIO 
Contribution by an Individual
  • Matthew, CGU
  • Sam, QBE
  • Christie, EML 
Excellence & Innovation in Injury Management 
  • Allied Health Initiative Team, EML
  • Strategy & Continuous Improvement Team, EML
  • North Coast Safety Network, QBE
Other categories include Brokers Award for Excellence in Improving Client Performance; and Awards Nominated by icare − Service to icare Workers Insurance and Services to icare Self Insurance.

“I look forward to revealing the winner of the Awards in September and seeing how far scheme agents and brokers have come in transforming workers compensation service delivery into a world-class experience for the NSW community,” Bhatia said.  

The winners will be announced on 15 September 2016 at Doltone House, Darling Island Wharf, Sydney.  
*Surnames not divulged by icare to protect finalists’ privacy

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