What makes Zoe Evans one of the best brokers in Australia?

Gallagher principal broker Zoe Evans has been named one of Insurance Business Australia's Top Insurance Brokers for 2023.

With nearly 20 years of industry experience, Evans is a principal insurance broker who is committed to providing exceptional service. She is known for understanding the complexities of insurance policies and the significance of tailoring coverage to meet her clients' needs.

What makes Zoe Evans one of the best?

In an interview with IB, Evans said following some basic advice she received at 18 years old helped her to provide excellent customer service, including responding quickly.

“I was told to do it now,” she told IB. “If you read an email or you've answered a phone call, and if you need to respond, then get it off your desk, as 90% of our job is reactionary. It means I'm ahead of the game on renewals and having meetings with clients. If you do the things you can control, if you do get a new business call at four o'clock on a Friday afternoon, you've got the capacity to drop things and go for it.”

Evans' communication skills, including her quick response, earned her positive feedback from her clients. The following are some of the feedback she received over the years:

• “I've worked with a number of other brokers; however, Zoe stands out head and shoulders in her work ethic, tenacity in achieving the best result for her clients, willingness to take the time to explain and educate, and recall of dozens of different issues at a moment's notice.”
• “I have found Zoe Evans to be the most proactive service provider I have ever dealt with to the point where, if Zoe were ever to leave, I would take my clients with her, as she is a valuable asset to what is a headache of an industry.”
• “Zoe Evans is a consummate professional; we use Zoe in our own practice and also refer all our customers to her due to her incredible knowledge and unbelievable customer service.”

Learn more about Evans and the rest of this year's winners by reading the IB Top Insurance Brokers 2023 special report.