Zurich names new claims head

Zurich names new claims head | Insurance Business

Zurich names new claims head

Insurance giant Zurich has bolstered its claims team with a senior appointment, officially welcoming industry veteran Craig Newton earlier today.

Newton joins the insurer as head of claims for general insurance and boasts more than 30 years’ experience across claims, underwriting and operations roles.

Based in Sydney, Newton will report to Hilary Bates, who is currently chief claims and operations officer for the insurer.

“Craig is passionate about the experience of our broker partners and customers, and through his experience will accelerate our progress in developing a market-leading claims proposition,” said Bates.

“I am delighted to welcome him to the team and I look forward to working with him to achieve our ambitions around customer and broker service.”

Newton joins Zurich following a 20-year stint at QBE, where he was most recently the senior vice president of insurance services.

“I was attracted to Zurich by its global presence, brand, financial strength, intermediated focus, and strong sense of social responsibility – the same things that our partners and customers look for in a trusted business partner,” said Newton.

“I’m excited to join an award-winning claims team and look forward to building on the momentum Zurich has generated in developing its claims service proposition.”