The Insurance Council of Australia (ICA) and insurers will visit the Adelaide community for a community information session and in-person consultations.
The activities aim to help customers affected by the recent flood that devastated River Murray communities.
The ICA updated on the situation in Adelaide and its decision to visit there that:
“The Insurance Council and insurers look forward to assisting policyholders impacted by the recent River Murray flooding,” said ICA CEO Andrew Hall. “We are hoping that holding the community event at a central location in Adelaide's CBD means we can assist as many people as possible impacted by this protracted flood.
“Based on our experiences and practice following other recent flooding events in the eastern states, we know that these events can provide a lot of valuable information and help customers move their claim process along faster.”
The community session in the Adelaide community will provide policyholders with general information, including the insurance claim management process, understanding a scope of works, claim timeframes, complaint avenues, available support, and tips to navigate the claims and recovery process.
The session will also include a presentation by the ICA and a Q&A session for customers asking general questions in a public forum, followed by in-person meetings – which will allow customers to speak with their insurer directly about their claims.
The ICA and insurers will hold the activities on May 8, 2023 (Monday) at U City, 43 Franklin Street, Adelaide:
Customers in regional areas unable to attend the event in Adelaide can register for a call back from their insurer on the ICA website.
Last month, the ICA revisited Rochester, Victoria for a third round of in-person meetings with flood-impacted residents. It also announced an independent review of the Australian insurance industry's response to the 2022 South-East Queensland and Northern New South Wales floods.
