As Australia’s claims community gears up for a high‑pressure year, the 2026 Claims Leaders Summit is set to deliver a concentrated, one‑day roadmap for how to lead, operate, and innovate in this environment.
Held on May 12, 2026, at The Fullerton Hotel Sydney, the summit is designed as a final, all‑in‑one briefing and practical guide for claims leaders refining their 2026 agenda. With 6 ANZIIF‑accredited CIP points on offer and more than 350 senior professionals in the room, it’s both a learning milestone and a strategic checkpoint.
The day centres on three core elements: the Main Stage, the Operations Stage, and peer‑led discussion tables – together forming a complete journey from big‑picture direction to operational detail and live problem‑solving.
The Main Stage is your starting point for understanding Australia’s claims agenda. Sessions unpack how AI, Nat-Cat surge, supply chain strain, AFCA‑driven complaints, and fraud are reshaping performance and customer outcomes. Expect robust debates, case studies, and regulator and industry perspectives, with featured speakers including:
Their collective experience offers a clear view of where claims leadership is heading.
From there, the Operations Stage translates strategy into execution. Across six no‑cost sessions, leaders will delve into building high‑performance operating models, redesigning workflows, strengthening next‑generation contact centres, and weighing outsourced versus in‑house motor repair. This is where you’ll gather concrete approaches to cut friction from the claims journey, improve coordination with brokers and suppliers, and lift frontline decision‑making.
The discussion tables – “claims leaders unplugged” – complete the picture. Focused on AI, workforce capability, brokers/builders/adjusters, travel, motor, and PHI/life, these small‑group conversations are designed for candid sharing: what’s working, what isn’t, and what can be applied directly to your own portfolio. For many, this is where the summit becomes a practical guide, with peers helping you sense‑check your approach and refine your priorities.
Across the day, you can expect to sharpen four critical capabilities: closing talent and skills gaps, understanding where AI truly adds value in claims, navigating regulatory and AFCA pressures, and achieving end‑to‑end operational excellence.
For Australian insurance professionals, the Claims Leaders Summit serves as a final, comprehensive overview of the forces shaping claims in 2026 – and a practical guide to leading your teams, portfolios, and customers through them with confidence.
To secure your place at the 2026 Claims Leaders Summit, register here.
