icare extends support following Westfield Bondi Junction incident

Critical incident investigation underway

icare extends support following Westfield Bondi Junction incident

Life & Health

By Roxanne Libatique

icare, together with its claims service providers, is actively offering support to affected employees and employers following a violent incident at Bondi Junction’s Westfield Shopping Centre.

This response comes after an assailant stabbed six people to death and wounded more than a dozen others at the shopping centre on April 13.

Workers’ compensation for employees impacted by Westfield Bondi Junction incident

Employees impacted during their working hours are encouraged to seek assistance for workers’ compensation claims by contacting icare at 13 77 22 or by lodging a claim through their online system.

Employers in need of help with their policies to support impacted workers are advised to use the same contact number for guidance. Additional resources and a list of FAQs are available on icare’s official website.

For individuals with hearing or speech impairments, icare ensures accessibility through the National Relay Service. Requests for connection to icare's services can be made through the Telephone Typewriter (TTY) line at 13 36 77 or via the Speak and Listen service at 1300 555 727, specifying icare's contact for claims or policy details.

Mental health support for people impacted by Westfield Bondi Junction incident

Given the significant emotional impact of such incidents, icare is promoting round-the-clock mental health support through several organisations:

  • NSW Health offers a 24-Hour Mental Health Line at 1800 011 511.
  • Lifeline provides crisis support at 13 11 14, along with text and online chat options.
  • Children and young adults can reach out to Kids Helpline, and Beyond Blue also offers call and chat services.
  • Support for specific needs is available from 1800RESPECT, 13 Yarn, and MensLine Australia.

For immediate dangers, the community should contact emergency services by dialling Triple Zero (000).

Investigation of Westfield Bondi Junction incident

Authorities have launched a critical incident investigation after the stabbing and subsequent police shooting that resulted in multiple fatalities and injuries.

A Queensland man, Joel Cauchi, 40, was fatally shot by police after allegedly threatening an officer. The incident led to the formation of Strike Force Mcauley by homicide detectives to investigate the circumstances. This inquiry will also undergo an independent review.

Related Stories

Keep up with the latest news and events

Join our mailing list, it’s free!