Suncorp Group has introduced Haven, a digital platform aimed at helping Australian homeowners assess and improve their property’s resilience to extreme weather.
Drawing on property-specific data, the tool offers users a customised risk overview, highlighting vulnerabilities to natural hazards such as storms, bushfires, cyclones, and floods.
By inputting a property address, Haven generates a personalised video and downloadable report using insights from real-time weather, historical events, and structural characteristics such as the home’s type and age.
The tool is designed to simplify complex climate risk data into practical recommendations for homeowners.
Haven builds upon Suncorp’s previous digital offerings, including the MyHome feature available within its insurance app.
While MyHome focuses on regular maintenance tasks, Haven expands the scope to include broader risk mitigation strategies and is accessible to all Australians, not just Suncorp customers.
The launch supports the company’s strategic goal of fostering national disaster readiness. Suncorp’s internal analysis showed that more than 2.7 million properties are at high risk from one or more natural perils, with storms, bushfires, and floods posing significant threats.
Lisa Harrison, chief executive of consumer insurance at Suncorp, said the insurer developed Haven as part of its commitment to building a more resilience housing stock nationwide.
“Haven is the first of its kind and a continuation of Suncorp’s commitment to educate homeowners on ways they can improve their home’s resilience to extreme weather,” she said.
The practical value of resilience investments is reflected in the experience of a Brisbane homeowner, Shane, who upgraded his house after suffering flood damage in 2022.
The changes included elevating electrical systems, installing water-resistant materials, and adjusting internal layouts to reduce risk.
When ex-Tropical Cyclone Alfred brought further flooding in March 2025, the updated property sustained significantly less damage.
“Even though the flooding was worse than the 2022 floods, because we had made the effort to implement resilience measures like our durable flooring and higher external services, the insurance and clean-up process was much more straightforward,” Shane said.
The Haven rollout coincides with new climate risk data indicating that 652,000 Australian properties face high exposure to climate-amplified weather events. Another 1.55 million are considered moderately at risk, suggesting long-term challenges for insurance pricing and availability.
According to a study by Climate Valuation and The Climate Council, risk levels could escalate further under high-emission scenarios, potentially doubling the number of high-risk properties by the end of the century.
Meanwhile, insurers have recorded over $1.5 billion in losses during early 2025, largely due to storm events. ICA data attributed more than $1.2 billion in claims to Ex-Tropical Cyclone Alfred alone, with additional losses stemming from February floods in North Queensland.
