Travellers picking up cover over the counter at Flight Centre, Cruiseabout or Travel Associates will now find a different insurer's name on their paperwork. Redion, the business formerly known as Europ Assistance, has put its brand on the travel insurance sold through all three Flight Centre Travel Group (FCTG) labels, and appointed a former Flight Centre consultant and Cover-More executive to manage the partnership.
The change follows several months of restructuring at the Generali-owned insurer in Australia. The Italian parent unveiled Redion as the global name for its care business on 26 May, folding Europ Assistance and Generali Employee Benefits under one banner. Locally, Europ Assistance Australia Pty Ltd became Redion Insurance Pty Ltd on 12 June.
The cover itself isn't changing, according to Redion. The products are still the FCTG-branded ranges. What's different is the name on the certificate of insurance, the claims documents and the 24/7 assistance line customers ring from overseas. Agents and brokers may get calls from clients who don't recognise the insurer named on their policy.
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The rebrand follows a change in how the business is licensed. Until this year, Europ Assistance sold travel cover in Australia with a third-party insurer carrying the risk. That ended on 1 April, when the Australian Prudential Regulation Authority granted it a general insurance licence under the Insurance Act 1973, allowing it to underwrite travel policies under its own name for the first time.
In September, AM Best assigned Redion Insurance a financial strength rating of A+ (Superior) and a long-term issuer credit rating of "aa-", both with a stable outlook. The agency pointed to Redion's place inside Generali's lead rating unit and the parent's track record of injecting capital. A+ is the second-highest grade on AM Best's scale.
Redion says it operates in more than 190 countries and supported more than 1.3 million travellers in 2025. Alongside its partner business, it sells direct to consumers through Tick and InsureandGo, the two brands Generali bought when it entered the Australian market in 2022. It is also a member of the Insurance Council of Australia.
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The new hire is Simon McNally, who takes the title of head of partnership success for Flight Centre. Based in Brisbane, he'll manage Redion's relationship with FCTG in Australia and New Zealand and act as the group's global lead on the account.
According to Redion, McNally started as a Flight Centre consultant in 2009, went on to run his own store, then moved into wholesale and leadership roles inside the group. He later spent five years as Cover-More's director for the Flight Centre partnership, before returning to Zurich Cover-More as general manager of commercial and new business. Earlier in his career, he ran the rewards portfolio at Velocity Frequent Flyer and led group travel sales at Virgin Trains in the UK.
Cover-More held Flight Centre's leisure travel insurance in Australia for more than three decades until FCTG moved the business to Europ Assistance in late 2024. Redion's ANZ chief executive, Justin Sebire, appointed in November 2025, was previously Zurich Cover-More's Asia-Pacific CEO.
Sebire said people who had worked both a Flight Centre counter and an insurer's partnership desk were rare in Australian travel. He also flagged "a number of new innovations planned over the next six months", though Redion hasn't said what those are.
McNally said working in Flight Centre stores showed him how much travel insurance matters to customers when something goes wrong on a trip. "It isn't an add-on – it's a duty of care," he said.
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Flight Centre's leisure brands give Redion a large retail network across Australia and New Zealand. With its own licence and AM Best rating now in place, Redion underwrites that business itself instead of relying on a third-party insurer.
IBISWorld puts Australian travel insurance revenue at about $1.4 billion across 43 businesses in 2026, as Insurance Business has reported. Redion has not said whether its planned products will be sold through Flight Centre, its direct brands or brokers.
