Welcome to the fifth annual Insurance Business Hot List. The industry continues to grapple with the challenge of preparing itself to meet the needs of tomorrow’s customers. The question remains as to what precise action that will require. Who will rise to the challenge? And who is already working hard to ensure their organisation won’t be left behind in a fastchanging world?

The 2018 Hot List profiles 40 individuals likely to play a crucial role in helping to define the industry of the future. Some of those who appear on the following pages are familiar insurance leaders, while others are names that fewer may recognise. It continues to be a difficult task compiling the Hot List and, as always, some may vehemently disagree with choices made. By no means does this purport to be a definitive and exhaustive list of the industry players making an impact, but rather to put a spotlight on several individuals who will warrant our closer attention in times to come. Feel free to comment at www.insurancebusinessonline.com.au.