TV

TV

Creating digital customer experiences that build trust and loyalty

While many insurance providers are taking steps towards digitising front end customer channels and creating omni-channel experiences, the real change must also be created in the processes that work behind the scenes. The true driver of innovation is in the connections between systems and data, that facilitate flexible, personalized products and convenience for the customer.

In this webinar we speak to intelligent automation leaders Blue Prism alongside Earvin Lim, SVP Head of Application Delivery and Engineering at Liberty Mutual Insurance and Mel Toms, Head of Business Transformation and Change at Zurich Financial Services Australia, to delve into how end-to-end digitisation gets done. We examine the role of RPA and AI alongside with other technologies in creating a true digital customer experience that builds trust and loyalty.

What does it take to be the insurer of the year?

What does it take to be the insurer of the year?

Claims leader lifts the lid

Claims leader lifts the lid

Customer demands are increasing - how can brokers deal with them?

Customer demands are increasing - how can brokers deal with them?

Revolutionize Your Commercial Motor and Fleet insurance with Telematics – Watch Now

Revolutionize Your Commercial Motor and Fleet insurance with Telematics – Watch Now

Insurance Business Australia Awards 2024: Highlights

Insurance Business Australia Awards 2024: Highlights

What broker best practices can grow business?

What broker best practices can grow business?

Join us for an unforgettable night at the Insurance Business Australia Awards 2024

Join us for an unforgettable night at the Insurance Business Australia Awards 2024

Power Panel: How can the industry attract young talent?

Power Panel: How can the industry attract young talent?

Driving innovation with good people and tech know-how

Driving innovation with good people and tech know-how

What makes this firm a great workplace?

What makes this firm a great workplace?

Navigating the latest challenges and breakthroughs in transportation

Navigating the latest challenges and breakthroughs in transportation

Power Panel: How is technology impacting insurance brokers?

Power Panel: How is technology impacting insurance brokers?

Editorial Board Power Panel: Insurance challenges

Editorial Board Power Panel: Insurance challenges

Nominate now for Australia’s top insurance professionals!

Nominate now for Australia’s top insurance professionals!

Taking on cyber challenges

Taking on cyber challenges

Insurance Business Australia Awards 2023: Highlights

Insurance Business Australia Awards 2023: Highlights

Looking back on the Insurance Business Awards 2023

Looking back on the Insurance Business Awards 2023

Why did Honan join Marsh?

Why did Honan join Marsh?

Keep up with the latest news and events

Join our mailing list, it’s free!