Chubb has enhanced its cyber incident response management capabilities and introduced two new ways of accessing the service: a mobile app and a dedicated website.
The company has expanded its network of incident response management firms. The network now includes services in more than 50 countries in Europe, North and South America, Africa, and the Asia-Pacific region. Under the newly expanded network, managers are assigned based on the location of the incident, giving Chubb cyber policyholders access to local expertise across the globe. The company said that the expanded network would also mean faster response times.
In addition, Chubb has launched an app and a website to help policyholders report an incident. The Chubb Cyber Alert (SM) mobile app provides customers with access to a live cyber response specialist, and can be used by individuals or integrated into larger corporate incident response plans, the company said.
The new service is available in multiple languages, including English, Spanish, French, Mandarin, Cantonese, Italian, German, Flemish, Portuguese, Polish, Czech, Turkish, Korean and Japanese.
“The ability to respond rapidly to a cyber incident is critical to minimise any potential impact to a business which has suffered a breach,” said Tim Stapleton, cyber insurance product manager and technology industry practice leader for Chubb Overseas General Insurance. “Delays can exacerbate damage and create further issues in terms of business continuity and also cause problems from a reputational perspective.”
Key features of the Chubb Cyber Alert (SM) app include:
- 24/7 incident reporting by phone, web or mobile device
- The ability to provide photographs via mobile phone camera
- The ability to register and build a user profile prior to an incident to improve efficiency when reporting
- Easier access to Chubb’s incident response management partners
- A single point of entry to response management and Chubb’s cyber policy response