Claims

Marsh names Chetna Gulati-Kapoor global chief claims officer

Marsh names Chetna Gulati-Kapoor global chief claims officer

A solicitor who worked both sides of the claims process takes over global claims leadership at Marsh Risk

Mark Rosanes Aug 13, 2026
Benign US weather drags on Crawford even as overseas margins jump

Benign US weather drags on Crawford even as overseas margins jump

Crawford's international margin hit 7.9% in Q2, but its US business is still feeling the claims drought

Insurance Business names its 2026 5-Star Claims honourees in ANZ

Insurance Business names its 2026 5-Star Claims honourees in ANZ

Which insurers earned broker recognition for claims performance this year?

Tower fills claims leadership role with Partners Life veteran

Tower fills claims leadership role with Partners Life veteran

Technology transformation and customer outcomes top the new claims chief’s agenda

Brokers as shock-absorbers: Inside the insurer turnaround times squeeze

Brokers as shock-absorbers: Inside the insurer turnaround times squeeze

When brokers need to quietly absorb the lag in insurer systems it can test the limits of client patience

Climate, data ethics and debt crisis emerge as long-term threats for insurers — EY

Climate, data ethics and debt crisis emerge as long-term threats for insurers — EY

CROs are reporting stable headcount but rising demand for data skills

Trade credit claims fall in number but hit higher dollar total – London survey

Trade credit claims fall in number but hit higher dollar total – London survey

Data shows trade credit claims down 26% by number but up in value

R&W insurance premiums rise sharply as mega deals hit record levels - Marsh

R&W insurance premiums rise sharply as mega deals hit record levels - Marsh

R&W is witnessing a recovery with North America experiencing the most pronounced pricing increase

Iran conflict seen as earnings event for insurers - Fitch

Iran conflict seen as earnings event for insurers - Fitch

Direct claims are likely to be contained but second‑order effects could pose a bigger challenge

IB TALK

Why brokers can't ignore environmental risk anymore

How brokers can protect themselves and clients as environmental exposures reshape the risk landscape

Underwriters under the microscope

Do they really deliver on speed, flexibility and claims service?

Water risks: Closing coverage blind spots for manufacturing and agriculture

A broker playbook for identifying water exposures

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