Which insurers earned broker recognition for claims performance this year?
Roxanne Libatique Jun 25, 2026
Technology transformation and customer outcomes top the new claims chief’s agenda
When brokers need to quietly absorb the lag in insurer systems it can test the limits of client patience
CROs are reporting stable headcount but rising demand for data skills
Data shows trade credit claims down 26% by number but up in value
R&W is witnessing a recovery with North America experiencing the most pronounced pricing increase
Direct claims are likely to be contained but second‑order effects could pose a bigger challenge
As AI pushes claims insights from quarterly reviews to near-real-time signals, insurers across Australia and New Zealand are tightening feedback loops
Staffing gaps and supply chain pressures are reshaping the risk profile for aviation insurers
A broker playbook for identifying water exposures
