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Spotlight on… insurance conduct
I’m proud of our sector and what it does, but worried too…
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Tim Grafton on why it's time for insurance to make things simple
Chief executive of the ICNZ explains why nothing could be more urgent than becoming customer-centric - and how this can be achieved
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Reviewing the Earthquake Commission
Tim Grafton, of ICNZ, looks at what the objectives should be for the reforms and why "It is hard to mount even a weak case for EQC to be the single, claims management entity"
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Why brokers and underwriters have a serious communication challenge ahead
ICNZ chief asks, what sort of conversation and advice is being given at renewal time?
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Climate change and insurance - an inflexion point
Tim Grafton, chief executive of the Insurance Council of New Zealand, delivers his second monthly column for Insurance Business
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A changing insurance sector and what needs to stay the same
Tim Grafton, chief executive of the Insurance Council of New Zealand, joins Insurance Business with his first monthly column