When complaint numbers rise, the instinct is often to ask the simple question: what’s driving it? In today’s insurance environment, however, the answer is rarely straightforward, says Katrina Shanks, CEO of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)
Katrina Shanks Jun 25, 2026
In her first column for IB as ANZIIF CEO, Katrina Shanks argues that insurers can write all the rules they like but without the right skills, trust is still on shaky ground
Public company executives can expect increased focus on personal performance
Amid economic challenges and uncertainties, 2023 is drawing to a close – but not before a pivotal general election
The sector has been at the forefront of challenges
ICNZ chief on the conversations that need to be had
Adviser businesses can grow and retain their client base
New Zealanders want much more action to be taken
Advice is not just about cold numbers, it’s about people and their behaviours
A broker playbook for identifying water exposures
