Insurer Zurich unveils its cyberattack response solution

Insurer Zurich unveils its cyberattack response solution | Insurance Business

Insurer Zurich unveils its cyberattack response solution
International insurer Zurich is the latest to launch a cyber offering to help Kiwi businesses mitigate and recover from cyberattacks.

Digital Resolve is a coordinated incident response service providing customers with 24/7 access to a selected team of experts that can assist them with managing cybercrime, Zurich said.

The insurer has paired up with Crawford & Co and a team of highly respected specialist companies including DLA Piper, Mandiant/FireEye, Fleishman Hillard, and Control Risks, to offer its ‘holistic approach’ in the form of its DigitalResolve solution.

The response also provides customers access to a 24/7 cyber event hotline. Customers would be quickly appointed with a dedicated incident manager to establish a tailored and consultative plan for resolving the cyber event.

Brett Wainhouse, Zurich New Zealand’s head of corporate underwriting, cited a recent survey which revealed 29% of NZ respondents had experienced a cybercrime during the last two years.
“This highlights the need for businesses to be ready with effective strategies to manage cyber risk,” he said. 

“In any cyber incident, timing is at the utmost importance and the ramifications of an incident can be far reaching. With this in mind, our DigitalResolve solution draws on various experts including IT and accounting services, credit monitors, legal and public relations specialists,” said Wainhouse.

He added: “As well as implementing measures to build greater resilience against cyber risk, organisations should be ready with a post incident recovery plan to get them back up and running as soon as possible.”

Zurich said the service providers would work together in the event of a cyber incident to mitigate the risk of operational shutdown, supply chain disruption, customer and revenue losses, declines in productivity, regulatory fines, litigation claims, cyber-extortion payments, and reputational damage.
DigitalResolve is available to Zurich New Zealand’s customers who availed of Security and Privacy Protection Policy.

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