Major insurer gives assistance company green light

by IBO 17 Jul 2013

Major insurer gives assistance company green light

Ace Insurance has selected First Assistance as the new provider of its 24-hour emergency assistance services to New Zealand holders of its business travel, leisure travel and expatriate insurance policies.

Operating from its operations centre, First Assistance will deliver a range of services including 24-hour worldwide telephone support, emergency travel assistance, emergency medical evacuation, medically supervised repatriation, help in replacing a lost or stolen passport and help in obtaining legal assistance. The partnership also includes a provision for a roadside assistance and breakdown service.

Paul Martin, Ace’s country president for New Zealand, said: “The new partnership with First Assistance forms part of our on-going commitment to ensure that Ace remains the leading provider of supplementary health and travel insurance solutions in New Zealand. We are very pleased to have First Assistance on-board to provide round-the-clock emergency services for New Zealanders anywhere they travel around the globe.”