Resolution Life Australasia, one of Australia's top life insurance providers, has shaken up its leadership team by announcing its new chief customer and operating officer and a dual role of general manager for New Zealand and customer experience lead for Australasia.
Paul Tarlinton, the newly appointed chief customer and operating officer at Resolution Life Australasia, has been acting in the role since December 2021. A veteran in the insurance industry, he has spent a total of 22 years with Resolution Life, AMP Life, and AMP. Before taking on his new role, he was the chief HR officer and chief of staff at Resolution Life Australasia.
As the new chief customer and operating officer, Tarlinton will manage the design and implementation of the life insurer's strategic customer offerings, claims management, and operational performance. He also remains on the executive leadership team reporting to Resolution Life Australasia CEO Megan Beer.
“I am delighted to announce Paul in the chief customer and operating officer role. Paul has made an incredible impact over the past six months acting in the role, driving the development and attraction of key talent as we continue to invest in our customer capabilities and services,” Beer said.
Graeme Edwards, who took on the dual role of general manager for New Zealand and customer experience lead for Australasia, has extensive experience in financial services with a successful track record of developing high-performance teams, creating strong customer-centric cultures, and empowering people to deliver excellent results. He is currently the CEO of Southsure Assurance and has served various leadership roles over the years, including as the country manager and the chief distribution and marketing officer at AIA New Zealand and the national sales manager at Tower Medical Insurance and NIB New Zealand.
In his new role at Resolution Life Australasia, Edwards is expected to be a key member of Tarlinton's team.
Beer commented: “I look forward to welcoming Graeme Edwards to Resolution Life. Graeme brings with him a wealth of experience in financial services with a successful track record in developing high-performance teams and creating strong customer-centric cultures.”
Commenting on the leadership team shakeup, Beer said: “These appointments will play an important part in the ongoing evolution of our customer offering and will set us up well as we pursue our ambition to be the leading in-force specialist life insurer in Australasia by being a data-driven, digital, and customer-focused business.”
The appointments follow Resolution Life Australasia's acquisition of AIA Australia Limited's superannuation and investments business.
