There’s no hiding place for insurers when it comes to claims, as all parts of the process are open to scrutiny.

From catastrophic weather events in New Zealand to regulatory reform in Australia, the best insurance companies for claims are overcoming challenges head-on with customer-centric approaches.

Insurance Business’ inaugural 5-Star Claims features insurers navigating significant challenges and earning recognition for their quality work, specialist expertise, and client service.

One of the best claims insurers of 2024 is Arch Insurance. It collaborates closely with partners to understand expectations and service requirements, whether claims, portfolio, or customer specific.

“We do not adopt a one-size-fits-all approach,” explained claims manager Joe Donovan. “We offer flexibility to our stakeholders, particularly brokers, regarding client-specific service expectations.” 

This year’s awardees also focus on recruiting and nurturing top-tier talent, an integral practice to maintaining the excellence of one’s claims department. 

Access the report and learn more about how claims insurers in Australia and New Zealand enhance policyholders’ and brokers’ experience.