Hello Claims New Zealand
Service Provider of the Year
Hello Claims is a motor claims management, assessing and accident management business that offers an end-to-end solution that benefits insurers, fleet managers, insureds, brokers and smash repairers. Hello Claims uses innovative methods and processes for faster assessment of vehicle damage. By offering new ways of managing vehicle repair networks, Hello Claims provides clients with reduced claim costs, a reduced claim life cycle and faster service delivery, resulting in marketleading customer satisfaction scores. Smart Assessing is Hello Claims’ revolutionary solution that achieves predictable outcomes in an unpredictable industry. Completing assessments through the firm’s trusted network reduces claims costs and life cycles compared to industry averages, while seamlessly updating customers each time their vehicle moves from one repair stage to another. Assessing solutions on offer also include digital, ‘live’ and on-road. Hello Claims’ claims management platform gives all stakeholders complete transparency as to the next steps and progress of a claim. This includes market-first live video stream assessing, which enables assessors to share video, commentary and photos of the damage remotely. Hello Claims also gives customers peace of mind with 24/7 client care and towing nationwide.