Tokio Marine Singapore’s chatbot helps recruit advisers

Tokio Marine Singapore’s chatbot helps recruit advisers | Insurance Business

Tokio Marine Singapore’s chatbot helps recruit advisers
While chatbots are usually used by insurers to answer customer queries, one Singaporean carrier is using its chatbot to recruit new staff.

Tokio Marine Life Insurance Singapore launched on Wednesday the recruitment function of its TOMI (short for Tokio Marine Insurance) chatbot, as part of the insurer’s efforts to connect with tech-savvy individuals and hopefully recruit them as financial advisers.

The insurer claims that the TOMI chatbot, accessible through the Facebook Messenger app, is capable of answering more than 300 questions on how to pursue a career as a financial adviser. It can provide specific information that may be difficult to access for the public, such as required qualifications, training involved and even hiring preferences.

TOMI also offers a short interactive quiz evaluating the user’s personality and interests to see if they are a good fit for a career in insurance.

“Advisers play an important role in supporting Singaporeans in managing their financial planning and insurance coverage. We are always looking for talented individuals who are keen to help people plan the necessary coverage for themselves and their loved ones,” said James Tan, CEO of Tokio Marine Life Insurance Singapore.

“TOMI will help us reach out to these potential talents more quickly and easily, through familiar communication channel Facebook Messenger, and encourage them to join us as advisers.”


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