An IAG-owned auto insurer will soon close shop in Nyngan, NSW.
NRMA Insurance's Nyngan office will cease operations on June 30, in a move that responds to the shift in the way customers want to deal with the organisation.
“Late last year, NRMA Insurance notified the agencies that provide an on-site telephone referral service and payments for customers that they will be closing after June 30, 2018,” an NRMA Insurance spokesperson told Nyngan Observer. “This decision follows changes in the way our customers like to deal with us, in particular their preference for online and the 24/7 customer phone service centre.”
Customers of NRMA Insurance in Nyngan have been informed on how they can contact the company, which includes their website, 24/7 customer services centre, and full-service agencies. Meanwhile, clients who wish to make their policy payments in person have been advised to do so at any Australia Post office.
The changes to NRMA Insurance services do not apply to NRMA roadside service and the NRMA Insurance partner repair network, the report said.