PIA upgrades pet-portal system

Pet Insurance Australia has relaunched its new and updated pet-portal system, to provide consumers with a more streamlined approach to online claims and information.

“The team at PIA have been working tirelessly to produce an online information and service portal for our customers that is second to none,” PIA’s Nadia Crighton said. “This is allowing our clients better access to their information and the ability to track claims while also supporting document uploads.”

The revamped system allows users to:

• easily register, allowing new customers to activate the portal with a simple SMS message
• take a tour of the portal’s new key features
• see their policy information in an easy-to-understand format
• search the most commonly asked questions
• upload invoices and vet consultation notes to make a claim
• make a claim anytime and anywhere using their mobile
• track the process of their claims and the outcome of completed claims
• receive notifications if a client’s claim needs additional information, and upload the documentation
• add the details of current and past vets to make future claims much easier
• update information such as banking and contact details
• upload images of their pets to personalise their account

“Allowing our clients to track each claim and also understand when additional information is needed will help streamline the process, so pet lovers can get back to caring for their sick or injured animal,” Crighton said. “We want this portal to be easy and fun to use, while also containing all of the really important documents and information like vet history and supporting claim documents. The new portal is really easy to use and will help pet parents better manage and track their cat’s or dog’s claim.”