Zurich has assured customers, advisers, employees, and broking partners that the organisation remains open for business to help the Australian and New Zealand community contain the coronavirus (COVID-19) outbreak.

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“We are fully prepared for pandemic disruptions and we are acting on our business continuity plan,” Zurich said. “Our plan draws on global best practice and live learnings taken from our overseas offices that are more progressed in the COVID-19 pandemic phase.”

To ensure the safety of its employees, customers, advisers, and broking partners, Zurich said it has now adopted a different way of working during this time, with its business transactions now being done remotely via the web, email, phone, and video conferencing.

“Many of our teams are already working remotely from home, and we also have some business critical team members continuing to operate from our offices,” the insurance giant said. “For these team members we have taken extra precautions to ensure they remain safe and well. We would like to reassure you that we envisage very little disruption in our capability and capacity as we operate using a work from home model, and we look forward to proactively working with you.”