Interim managing director and CEO
ICARE

icare is the NSW government’s insurance and care provider and one of the largest insurance providers in Australia. Its workers’ insurance scheme provides coverage to 3.4 million employees, road users, builders and homeowners, and 296,000 businesses. icare is the single largest workers’ compensation insurer in the state, with a 70% market share.

John Nagle has spent over four decades in the industry. He has held a number of signifi cant senior leadership roles, including as chief executive of Lumley Insurance, executive general manager for corporate and specialty insurance at Suncorp, and COO – retail at Vero.

Recently, Nagle and icare have been preparing for the rollout of a new claims service model, which launched on 1 January. The project has been undertaken based on feedback from customers and industry stakeholders, and aims to provide simpler and more transparent and person-centric claims management. Additionally, Nagle told Insurance Business last year that the insurer was keen to work with brokers to provide the necessary support to its clients to prevent injuries altogether – an opportunity for brokers to add value to their services.