Australia and New Zealand Banking Group’s (ANZ) OnePath life insurance business has received an “Excellent” rating in an independent adviser survey.
The life insurance underwriting engine was ranked by advisers with a net promoter score (NPS) of +53. NPS has a scale from -100 to+100 with anything over +50 regarded as “Excellent.”
“These results show OnePath is delivering on its promise to provide advisers and their clients with an efficient, easy to use underwriting engine,” ANZ Wealth chief underwriter Peter Tilocca said. “We’re very pleased advisers are reaping the rewards from our investment in underwriting innovation, allowing them to spend more time with their clients and building strong, sustainable advice businesses.”
Overall, advisers rated their experience 8.1 out of 10, with 65% of advisers rating it 9 or 10 and 18% ranked it 10 out of 10. Adviser’s feedback demonstrated high satisfaction with the new underwriting.