Climate change is increasing the frequency and severity of natural disasters such as wildfires, extreme weather, and floods – and a customer service expert has warned insurers of the need to “fine-tune” their customer experience in order to make the claims process as painless as possible
Andi Dominguez, an insurance expert at customer service firm Quadient, said that if an insurer is offering policies designed to cover natural disasters, they must be there for customers from the moment they sign their policies.
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