New Zealand rural insurer FMG has received the Canstar Home and Contents Insurance Most Satisfied Customers Award for 2019.

FMG is a newcomer to Canstar’s list and a first-time winner, though the insurer has certainly earned its place at the top of a very competitive market.

“FMG’s stellar performance is highlighted by the fact that it’s the only home and contents insurance provider to have earned a five-star rating across every one of our six categories,” Canstar general manager Jose George said.

George noted FMG’s score was a standout in terms of communication, quality of service, ease of claim and value for money, achieving an overall satisfaction rating of five stars.

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“As a 100% Kiwi-owned and operated mutual insurer, building relationships with clients and rural communities is core to our business, so to receive the 2019 Canstar Most Satisfied Customers Award means a great deal to FMG,” FMG general manager client propositions and communication Pete Frizzell added.

For the award, Canstar surveyed 1,480 New Zealanders who have made a home or contents claim within the last three years.