In the dynamic landscape of the insurance industry, going beyond traditional methods to make processes more efficient helps companies stand out.
Insurance Business's 5-Star Insurance Innovators 2023 recognszes insurance companies in Australia and New Zealand reinventing the wheel through cutting-edge strategies that drive collaboration, cost control, and greater customer assurance.
This year’s awardees are a testament to the industry’s proactive pursuit of smart solutions. The winners focused their innovative efforts on holistic support to improve customer satisfaction and brand reputation.
Going that extra step is the calling card of 2023 standout Gallagher Bassett. The company deals with multiple major catastrophe events and the resulting emotional and mental stresses associated with claims.
“Our support program is designed to provide additional wellbeing support for claimants who have suffered a loss, such as damage to their home or involvement in an accident, and their immediate family members,” said global vice president Andrew Spilsbury.
Fellow awardee IQumulate Premium Funding, based in Victoria, has worked hard to improve and refine its flagship online quoting tool, Edge, now called IQEdge. “The IQEdge platform encourages our clients to adopt a ‘self-service’ model, empowering them to manage their time and output with smart, simple-to-use technology,” said CEO Wayne Tower.