Karen Stevens news

Gradual damage disputes on the rise at NZ insurance ombudsman

PROPERTY

Gradual damage disputes on the rise at NZ insurance ombudsman

The gap between when damage is found and when it started is costing homeowners

IFSO rules against family in airline cancellation dispute

TRAVEL

IFSO rules against family in airline cancellation dispute

When the refund falls short of the replacement fare, standard policy exclusions determine who pays

NZ flood rebuild floor ruling clarifies insurer obligations

PROPERTY

NZ flood rebuild floor ruling clarifies insurer obligations

Decision shows policy limits as homeowners seek adaptation measures

IFSO warns consumers to verify AI-generated complaint advice

INSURANCE NEWS

IFSO warns consumers to verify AI-generated complaint advice

Warning comes amid rise in misleading insurance guidance

Consumer group flags affordability, competition as big issues in insurance review

PROPERTY

Consumer group flags affordability, competition as big issues in insurance review

Government opens six‑month probe as home cover tightens

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