Why complaints are 'gold dust' for insurers
It's time to turn mistakes into a learning opportunity
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Policyholder hits out at insurance payout
Ombudsman urges insurers to work harder to educate their customers
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Insurer refuses to pay out to traveller who chose to skip flight
Ombudsman says communication between insurers and customers must improve
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Rise in insurance complaints is 'not a bad thing' – Ombudsman
IFSO’s latest annual report sees general insurance complaints take the top spot
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Collapsed pool tussle sends message to insurance customers - report
It comes on the back of an increase in complaints
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Ombudsman on insurance trap that leads to declined claims
Here’s information you can pass on to your clients – straight from the IFSO chair
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No ownership proof leaves jewellery theft victim with smaller claim
Without proof of ownership or valuation, insurer has discretion to decide claim amount
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Kiwis advised to contact insurers following Nelson fires
Here's information your clients need to know on fire-related insurance claims
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Policy documents are “unreadable” for the average Kiwi
On the heels of a negative report, an academic finds consumers need to have post-graduate qualifications to understand these documents
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IFSO urges holiday travellers to understand their insurance
The scheme says that when claims are declined, it is often completely avoidable