Creation of finance “super-complaints agency” urged
Merging of operations of four financial services dispute schemes proposed
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Man who burned house after cooking steak in toaster thumbs down insurance payout
Bizarre kitchen technique ends up being a recipe for disaster
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General insurer enquiries rise, but complaints drop - IFSO
Ombudsman says insurers are setting enquiries "quickly and more often"
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Coronavirus: Workers turning to insurance
However, insurers warn that they might not be choosing the right option
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Coronavirus: Ombudsman advises travellers to contact airlines, insurers
She urges travellers to buy cover despite possible restrictions
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Why complaints are 'gold dust' for insurers
It's time to turn mistakes into a learning opportunity
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Policyholder hits out at insurance payout
Ombudsman urges insurers to work harder to educate their customers
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Insurer refuses to pay out to traveller who chose to skip flight
Ombudsman says communication between insurers and customers must improve
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Rise in insurance complaints is 'not a bad thing' – Ombudsman
IFSO’s latest annual report sees general insurance complaints take the top spot
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Collapsed pool tussle sends message to insurance customers - report
It comes on the back of an increase in complaints