Ombudsman on revised insurance contract law: "The sooner, the better"
Proposed bill not introduced to Parliament yet
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How Kiwis can get the most out of their travel insurance
Cheapest is not always the best, industry insiders say
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Insurance ombudsman on "never-ending battle"
IFSO talks to Insurance Business about challenging remit
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"Never make assumptions about insurance policies"
Policyholder misses out due to misunderstood coverage
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Creation of finance “super-complaints agency” urged
Merging of operations of four financial services dispute schemes proposed
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Man who burned house after cooking steak in toaster thumbs down insurance payout
Bizarre kitchen technique ends up being a recipe for disaster
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General insurer enquiries rise, but complaints drop - IFSO
Ombudsman says insurers are setting enquiries "quickly and more often"
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Coronavirus: Workers turning to insurance
However, insurers warn that they might not be choosing the right option
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Coronavirus: Ombudsman advises travellers to contact airlines, insurers
She urges travellers to buy cover despite possible restrictions
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Why complaints are 'gold dust' for insurers
It's time to turn mistakes into a learning opportunity