Karen Stevens news
Health insurance becomes NZ’s largest source of insurance disputes
Rising disagreements over exclusions, limits, and policy terms put coverage expectations under scrutiny
Health insurance becomes NZ’s largest source of insurance disputes
UAE travel warning drops, but insurance coverage questions remain
Brokers still need to assess conflict exclusions, known events, and policy conditions despite the lower advisory level
UAE travel warning drops, but insurance coverage questions remain
The broker case for acting before Auckland’s rain watch becomes a warning
IFSO precedent and IBANZ guidance reframe a routine weather advisory as a claims management moment
The broker case for acting before Auckland’s rain watch becomes a warning
Insurer accountability for third-party sales sharpens under FMA scrutiny
From car dealers to advisers, the conduct burden is shifting back to product providers
Insurer accountability for third-party sales sharpens under FMA scrutiny
NZ insurers face scrutiny over travel policy exclusion wording
Reversal highlights how policy definitions can alter claims outcomes
NZ insurers face scrutiny over travel policy exclusion wording
Gradual damage disputes on the rise at NZ insurance ombudsman
The gap between when damage is found and when it started is costing homeowners
Gradual damage disputes on the rise at NZ insurance ombudsman
IFSO rules against family in airline cancellation dispute
When the refund falls short of the replacement fare, standard policy exclusions determine who pays
IFSO rules against family in airline cancellation dispute
NZ flood rebuild floor ruling clarifies insurer obligations
Decision shows policy limits as homeowners seek adaptation measures
NZ flood rebuild floor ruling clarifies insurer obligations
IFSO warns consumers to verify AI-generated complaint advice
Warning comes amid rise in misleading insurance guidance
IFSO warns consumers to verify AI-generated complaint advice
Consumer group flags affordability, competition as big issues in insurance review
Government opens six‑month probe as home cover tightens
Consumer group flags affordability, competition as big issues in insurance review

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