Karen Stevens news

Ombudsman on insurance trap that leads to declined claims

Here’s information you can pass on to your clients – straight from the IFSO chair

No ownership proof leaves jewellery theft victim with smaller claim

Without proof of ownership or valuation, insurer has discretion to decide claim amount

Kiwis advised to contact insurers following Nelson fires

Here's information your clients need to know on fire-related insurance claims

Policy documents are “unreadable” for the average Kiwi

On the heels of a negative report, an academic finds consumers need to have post-graduate qualifications to understand these documents

IFSO urges holiday travellers to understand their insurance

The scheme says that when claims are declined, it is often completely avoidable

Complaint processes: everything you need to know

Complaints against financial advisers are rare, but experts say resolving them at their earliest stages is vital

Kiwis urged to take care, check jewellery insurance

Here’s information your clients need to know to avoid declined claims

Report sheds light on insurance and non-disclosure

Review of the legislation is long overdue, says ombudsman

IFSO complaints hit 20-year high - insurance makes up bulk of total

Ombudsman reveals most complained-about types of insurance

Insurance ombudsman advises on damaging weather

Here's information clients need to know about storm clean-ups