Key metric NZ's insurance ombudsman wants to move from 11% to 100%
Current figure "not enough"
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IFSO records decrease in consumer complaints
"This is a good outcome for consumers," ombudsman says
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IFSO urges Kiwis to prepare for severe weather
Homeowners should do simple home maintenance now
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Ombudsman on revised insurance contract law: "The sooner, the better"
Proposed bill not introduced to Parliament yet
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How Kiwis can get the most out of their travel insurance
Cheapest is not always the best, industry insiders say
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Insurance ombudsman on "never-ending battle"
IFSO talks to Insurance Business about challenging remit
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"Never make assumptions about insurance policies"
Policyholder misses out due to misunderstood coverage
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Creation of finance “super-complaints agency” urged
Merging of operations of four financial services dispute schemes proposed
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Man who burned house after cooking steak in toaster thumbs down insurance payout
Bizarre kitchen technique ends up being a recipe for disaster
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General insurer enquiries rise, but complaints drop - IFSO
Ombudsman says insurers are setting enquiries "quickly and more often"