General insurer enquiries rise, but complaints drop - IFSO
Ombudsman says insurers are setting enquiries "quickly and more often"
Ombudsman says insurers are setting enquiries "quickly and more often"
However, insurers warn that they might not be choosing the right option
She urges travellers to buy cover despite possible restrictions
It's time to turn mistakes into a learning opportunity
Ombudsman urges insurers to work harder to educate their customers
Ombudsman says communication between insurers and customers must improve
IFSO’s latest annual report sees general insurance complaints take the top spot
It comes on the back of an increase in complaints
Here’s information you can pass on to your clients – straight from the IFSO chair
Without proof of ownership or valuation, insurer has discretion to decide claim amount