Susan Taylor news
NZ dispute volumes break records as insurer complaints hold at two-year high
The FMA is already watching – and the enforcement backdrop makes that consequential
NZ dispute volumes break records as insurer complaints hold at two-year high
NZ insurers face scrutiny over travel policy exclusion wording
Reversal highlights how policy definitions can alter claims outcomes
NZ insurers face scrutiny over travel policy exclusion wording
Financial disputes rise, adding strain to ombudsman case pipeline
Economic pressure and awareness see more provider decisions challenged
Financial disputes rise, adding strain to ombudsman case pipeline
FSCL adds consumer law specialist to governing board
Chair highlights alignment between appointee’s expertise and dispute resolution role
FSCL adds consumer law specialist to governing board
Cyclone forestry claim declined over machinery access and consent rules
Ombudsman flags disaster decisions meeting strict policy conditions
Cyclone forestry claim declined over machinery access and consent rules
Gen Zs losing entry-level jobs to AI, report finds
AI efficiency and poor reputation pushing Gen Zs out
Gen Zs losing entry-level jobs to AI, report finds
MAS achieves triple win for customer satisfaction
Kiwi customers highlight value service and coverage
MAS achieves triple win for customer satisfaction
FSCL flags steady surge in financial complaints across sectors
Complaint trends drive focus on awareness and industry change
FSCL flags steady surge in financial complaints across sectors
FSCL passes review, targets gaps in public awareness
Review confirmed watchdog's adherence to six essential principles
FSCL passes review, targets gaps in public awareness
FSCL calls for feedback amid surge in complaints
Independent review focuses on scheme's core principles
FSCL calls for feedback amid surge in complaints

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