Susan Taylor news

NZ dispute volumes break records as insurer complaints hold at two-year high

INSURANCE NEWS

NZ dispute volumes break records as insurer complaints hold at two-year high

The FMA is already watching – and the enforcement backdrop makes that consequential

NZ insurers face scrutiny over travel policy exclusion wording

TRAVEL

NZ insurers face scrutiny over travel policy exclusion wording

Reversal highlights how policy definitions can alter claims outcomes

Financial disputes rise, adding strain to ombudsman case pipeline

INSURANCE NEWS

Financial disputes rise, adding strain to ombudsman case pipeline

Economic pressure and awareness see more provider decisions challenged

FSCL adds consumer law specialist to governing board

INSURANCE NEWS

FSCL adds consumer law specialist to governing board

Chair highlights alignment between appointee’s expertise and dispute resolution role

Cyclone forestry claim declined over machinery access and consent rules

CATASTROPHE & FLOOD

Cyclone forestry claim declined over machinery access and consent rules

Ombudsman flags disaster decisions meeting strict policy conditions

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