Etiqa Singapore has launched a video claims service for its motor insurance offering, which, according to the insurer, can reduce turnaround time by up to 80%.

The Etiqa Claims Express Video Assist’s (E-CLEVA) pilot programme was launched on January 29. The new service is available Mondays to Fridays, from 8.45am to 5.45pm.

According to a statement by Etiqa, E-CLEVA allows the insurer’s motor surveyor to interact with the claimant or workshop directly and remotely via an audio-video call, and can help assess damage and approve claims within minutes. All 25 of the insurer’s approved panel repairers are offering the video assistance service, starting with repair estimates under SG$5,000.

Etiqa stressed that the E-CLEVA service is only for minor and straightforward own damage claims, such as general bumps and scratches, cracks, and broken parts. If the claimant has been in an accident where another party is involved, it will be processed through the company’s normal claims survey and assessment process.

“We empathise with the tedious process motor claimants have to go through from the arranging of damage assessment to finally getting a quote and eventually starting repair work,” said Shirley Tan, head of customer experience & propositions of Etiqa Singapore. “E-CLEVA is a great example of Etiqa’s commitment to tap new technologies to simplify processes and transform experiences for our customers.”