Misa Travel issues statement regarding closure

Company cites “business decision” as the reason for its demise, extends assistance to affected customers

Misa Travel issues statement regarding closure

Insurance News

By Gabriel Olano

Singaporean travel agency Misa Travel, which suddenly closed down on Wednesday, issued a statement, saying that the closure was due to a “business decision” by its major shareholder.

The statement, released on Friday, said: “After 23 years in business, it’s with regrets that our major shareholder has to make the business decision to close Misa Travel Pte Ltd.” It added that the company is “deeply sorry” and that it understood the “disappointment and frustrations of our customers who are affected by the closure.”

The company said that it will assist its customers in pushing through with their travel plans, or seeking redress with their claims.

“For customers who need to get refunds for their air tickets, kindly go directly to the respective airlines,” the company’s statement said. “For customers who have purchased travel insurance, we would advise to proceed with the claims for the time being.”

Misa Travel was slammed after the Singapore Tourism Board (STB) issued a notice revoking its permit to operate, citing failure to “fulfil its obligations towards its customers.”

Meanwhile, Ram Samtani, secretary-general of the National Association of Travel Agents Singapore (NATAS), said that the organization had not received any complaint against its member Misa Travel in the months before its closure.

“NATAS will work with the relevant authorities to render assistance to affected consumers wherever possible,” Samtani said.

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