Ping An’s OneConnect builds chatbot for Singapore Cancer Society

Chatbot to be launched next year for the cancer charity

Ping An’s OneConnect builds chatbot for Singapore Cancer Society

Insurance News

By Gabriel Olano

Tan Bin Ru (left), OneConnect Financial Technology CEO, and Albert Ching (right), Singapore Cancer Society CEO

OneConnect Financial Technology Co. Ltd, the fintech arm of Ping An Group, revealed that it is building an AI-enabled chatbot to benefit the Singapore Cancer Society (SCS).

According to a joint statement from both parties, the chatbot, which will be released in 2020, will provide greater access to general cancer information and SCS’ programmes and services, so as to improve the quality of life for cancer patients, their families, and the public.

The information is customised to each individual based on their queries, and is derived from SCS’ research data and educational contents on cancer from national specialty centre for cancer – the National Cancer Centre Singapore (NCCS), the statement added.

The chatbot will be built at no cost to SCS by OneConnect’s R&D team comprising a project manager, an architect, two full-time developers, and a UI designer, OneConnect said. The chatbot uses deep learning and neuro-mapping algorithms on a natural language processing (NLP) model, and is trained to respond to 200 common questions, with answers based on SCS’ historical call records and data on useful information on cancer provided by NCCS.

“I am very proud that OneConnect is part of this meaningful journey with SCS as we celebrate our first anniversary of expanding Ping An’s tech strategy to the region from Singapore,” said Tan Bin Ru, CEO of OneConnect Financial Technology. “With our R&D team in Singapore and our proven AI engines that enable medical practitioners to remotely diagnose thousands of ailments in China, we can make a difference to cancer-fighting and patient care experiences in Singapore.”

“Embarking on this project with OneConnect at this juncture as we commemorate our 55th anniversary this year gives us the opportunity to better engage the community meaningfully to come forward and do their part,” added Albert Ching, CEO of the Singapore Cancer Society.

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