CHU : Everything you need to know

CHU Underwriting Agencies began business in Sydney in 1978 under the name Corporate Home Unit Underwriting. Today, it provides residential strata insurance, commercial strata insurance, community association insurance, landlords insurance and contents insurance. CHU is part of the Steadfast Group, the largest insurance broker network and underwriting group in Australasia.

According to CHU, it created the first strata plan insurance policy in Australia. More than 40 years later, it is now one of the largest underwriting agencies in Australia and covers close to one million apartments, units, and townhouses across the country, with almost $500 billion in insured value.

Due to its extensive experience in strata insurance, CHU has a recommended prestige repairer network, which aims to ensure that property owners get the best value and workmanship out of property repairs.

With the rise of short-term letting through platforms such as Airbnb and Booking.com, CHU offers a specialised insurance product for short-stay rentals, which addresses exposures traditional landlords insurance cannot cover.

Aside from strata insurance, CHU also offers travel insurance under the ‘CHUiSAVER Travel’ brand.

CHU’s policies are underwritten by QBE Insurance (Australia) Ltd, one of the largest insurers in Australia.

CHU Underwriting Agencies in the news
2013: CHU Underwriting Agencies managing director Paul Keating steps down
2015: Steadfast acquires 100% of CHU Underwriting Agencies, Corporate Underwriting Agencies, and Underwriting Agencies of Australia for $290 million
2015: Bobby Lehane appointed CEO of CHU Underwriting Agencies
2016: CHUiSAVER platform launched
2017: Strata insurance market “very dynamic” according to Lehane
2017: CHU Underwriting Agencies wins Underwriting Agency of the Year at ANZIIF Awards
2018: CHU Underwriting Agencies nominated in several categories in Insurance Business Awards
2018: CHU Underwriting Agencies’ residential strata insurance plan gets Brokers’ Pick at Insurance Business’s Brokers on Underwriting Agencies survey
2019: CHU Underwriting Agencies nominated in excellence in workplace diversity & inclusion and underwriting agency of the year categories in ANZIIF Awards
2019: CHU moves headquarters from Milsons Point to North Sydney
2019: Steve Tchepak appointed as national underwriting manager
 
Need to know
Type of company: Underwriting agency
Service areas: Strata insurance, travel insurance
Headquarters: North Sydney, NSW
Employees: 51-200
 

Key people as of 2019
Bobby Lehane, CEO
Lehane was appointed CEO of CHU Underwriting Agencies, a subsidiary of Steadfast Group, in April 2015. Prior to joining the strata insurance specialist, he was with Zurich for seven years, holding various roles such as executive general manager of the SME segment, then, later, its billion-dollar commercial insurance segment.

Steadfast managing director and CEO Robert Kelly described Lehane as having “an impressive track record of building high-performance teams, leading transformation and change, leveraging technology and delivering results.”

Steve Tchepak, national underwriting manager
Tchepak has been with CHU since 2008, first joining as a commercial underwriter, before becoming underwriting manager for NSW/ACT in 2013. In 2018 he was named national senior underwriter before transitioning into the national underwriting manager role. Prior to CHU, he was a strata manager.

Annette Lees, national liability claims manager
Lees, who has been in the insurance industry for almost 30 years, joined CHU in July 2003. She began as national liability claims consultant before being named national liability claims manager. She has worked with several insurance companies in Australia, including Commercial Union, FAI, QBE, and GIO.

Culture
According to CHU chief executive Bobby Lehane, the company’s culture focuses on promotion from within. Lehane pointed out that in 2018, 7% of the company’s staff were promoted. “It demonstrates the depth of our talent which enables us to focus on promotion from within,” Lehane said.

The company is also committed to diversity and inclusion, as shown by its nomination for excellence in the category in the 2019 ANZIIF Awards.

In February 2019, CHU staff donated $1,350 to the Black Dog Institute through an art initiative to create a calendar, with each month handled by a different department. The Black Dog Institute conducts research aiming to reduce the incidence of mental illness and the stigma around it. It works to actively reduce suicide rates and empower Australians to take care of their mental health.

In the news

Steadfast leaders talk US expansion

INSURANCE NEWS

Steadfast leaders talk US expansion

"Are we making too much money out of this transaction?" asks Robert Kelly

ANZIIF sets the stage with key events highlighting diversity and professionalism in insurance

INSURANCE NEWS

ANZIIF sets the stage with key events highlighting diversity and professionalism in insurance

Awards open for nominations

Revealed – Australia's top underwriting agencies for 2023

INSURANCE NEWS

Revealed – Australia's top underwriting agencies for 2023

Winners chosen based on seven key aspects of underwriting agencies' service

CHU claims industry-first integration to bolster claims management

TECHNOLOGY

CHU claims industry-first integration to bolster claims management

"Industry-first integration" to benefit brokers and strata managers

CHU bolsters video collaboration capabilities

TECHNOLOGY

CHU bolsters video collaboration capabilities

Introduced platform is user-friendly

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