AFCA to hit the road for financial fairness

AFCA to hit the road for financial fairness | Insurance Business Australia

AFCA to hit the road for financial fairness

The Australian Financial Complaints Authority (AFCA) is hosting its Financial Fairness Roadshow to offer free financial fairness checks and learn more about the financial issues faced by regional Australians.

AFCA said the roadshow aims to help address Australia’s low awareness levels on how to resolve disputes with banks, insurers, or financial firms, as it noted that fewer than one out of every two people with a concern about their financial firm actually lodges a complaint.

The nationwide tour will be launched on Sept. 12 at Parliament House, Canberra and will officially kick off in Hobart on Sept. 23, stopping at 77 metropolitan, regional, and rural communities between September and April.

The event launch will be held at private dining rooms 1 and 2 in Parliament House Canberra, and will be attended by a diverse mix of industry stakeholders and members of parliament.

Jane Hume, assistant minister for superannuation, financial services, and financial technology, will speak on the importance of increasing Australia’s financial literacy and the resources available, while Helen Coonan, AFCA board chair, will provide insight into the progress gained and challenges faced by AFCA in its first year, as well as highlight the vision and objective of AFCA’s upcoming roadshow. Finally, David Locke, AFCA CEO and chief ombudsman, will introduce the event and will be available for media interviews.