Insurers are closely monitoring the development of Tropical Cyclone Zelia in Western Australia. In a media release, Allianz said its priority is the safety and well-being of customers, employees, and the local communities. The insurer announced the activation of a comprehensive response plan.
“Our team has triggered our response plans, activated resources across the business to build out our response capability across areas such as claims lodgement, emergency makesafe, assessing, claims management and customer communication,” said Scott Cooper, the firm’s national manager disaster and recovery. “We have planned for and responded to events of this nature before and will be with the community as recovery from this event unfolds”
The company published communications on social media to provide guidance on preparing for the storm. The insurer’s response plan included:
Allianz encouraged customers to visit its cyclone support page for preparation tips and post-storm guidance and to stay informed through local authorities’ safety advisories. For customers needing to make claims, Allianz noted it provides 24/7 support through its hotline (13 10 13) and online portal.
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