“I think the biggest opportunity and the biggest challenge for the industry moving forward is collaboration,” said Prue Willsford, CEO of ANZIIF. In a recent interview with Insurance Business, Willsford looked back on the previous year and forward at what’s ahead for the institute and the wider industry – as well as providing some insight into what ANZIIF and insurers will have to grapple with in the near future.
“Looking back – for ANZIIF – there was a lot of things to celebrate,” Willsford explained. “We get lots of research and feedback from our members and we’re making sure we’re meeting their needs – and we received our highest ever engagement score from them, and to get that feedback is incredibly useful for us.”
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