ANZ has rolled out RiskWorks Insurance Manager and RiskWorks MyClaim – two digital tools that will provide trustees and members with real-time digital access to a reliable and centralised source of claims information.

RiskWorks Insurance Manager allows superannuation funds and trustees to 'self-serve' and easily access member updates and performance data online anytime, anywhere, and using any digital device. The tool is currently being used by 26 funds.

The tool also has the following features:

• a sophisticated and tailored dashboard of claims information;
• bespoke claims reports such as claims paid duration, finalised claims, and outstanding data;
• the ability to tailor reporting to periods, claim types, and claim durations;
• exportable information, such as details on a member’s claim; and
• a content library with useful information and educational material for members.

RiskWorks MyCLaim is a tool that provides members with electronic access to up-to-date claim information at any time.

Together, the tools allow trustees and members to view and discuss the information, giving both parties greater transparency and clarity about a claim’s status.

“In early 2017, we devised a detailed innovation roadmap that details our service proposition to our clients,” said Gerard Kerr, ANZ wealth head. “This is being delivered through a number of service initiatives and new technology, including the trustee and member portals which give trustees and members self-service capability.”

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