Aussie insurer continuing to grow headcount overseas

Aussie insurer continuing to grow headcount overseas

Aussie insurer continuing to grow headcount overseas QBE Insurance Group is continuing to boost its base in the Philippines, with plans to hire up to 900 new staff in its offices there over the next 15 months.

The group confirmed it currently has 1,100 staff in the Philippines. Insurance Business understands that the group is to hire between 600 and 900 staff for a Cebu base in the next 15 months.

Twenty Cebu-based roles and 50 Manila-based vacancies are currently listed on QBE’s Global Shared Services recruitment webpage, though many of these are seeking multiple candidates. They include claims officers, operations managers, finance team leads and accountants.

QBE set up the GSSC last year as part of a global operational transformation program to deliver annual cost savings of $250m by the end of 2015. The finance, HR, claims, operations, IT and non-claims procurement departments are all affected by the transformation plans.

As part of the program, 700 jobs were offshored to the Philippines which affect employee numbers in Australia, Europe and North America. In a briefing last year, QBE revealed that 39 of 521 Australian jobs affected had been lost. The rest were either redeployed, contractors whose contracts were not renewed accepted voluntary redundancy, or left through natural turnover.  At the time, some 174 were still working through the redeployment process. The Australian transformation plans were tabled to be complete in Q1 2014.

Asked if the GSSC plans that affect Australia were complete, a QBE Australia spokesman said: “While the majority of work to establish our Group Shared Services Centre has now been finalised for our Australian Operations, there is still some work to be completed and processes refined so we can continue to improve our service for all our partners and customers.”

QBE Australia would not at this stage disclose the final job figures in Australia.

The group says the GSSC will improve cost effectiveness, service quality, business growth, create centralised and standardised processing, and a simplified acquisition process.
 
3 Comments
  • Paul 15/05/2014 4:32:55 PM
    QBE has been utterly ruthless in reducing staff and it is an open secret in the broker fraternity that morale is shot. The clear point of difference for the remaining insurers and underwriting agencies is to keep local staff and be accessible to brokers. It is very sad to see a once great Australian company diminished due to arrogance and hubris of its executive.
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  • Bren 16/05/2014 8:39:30 AM
    Where's the saving when all the brokers i know are now refusing to utilise QBE due to poor and inconsistent service from people who don't understand the Australian insurance market and with BDM's who claim they don't have any authority to write new biz or make a decision on a policy. Good work QBE, maybe you should learn from Vodafone's mistakes?
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  • Just a Thought 16/05/2014 10:11:25 AM
    And the winner is , Not our Australian Youth,or Economy , we pay more tax here because overseas employees don't .
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