Broker education provider announces revamp

Broker education provider announces revamp | Insurance Business

Broker education provider announces revamp
Education provider Gold Seal has announced a revamp of its courses to help brokers achieve their CPD points.

The revamp includes upgrades to existing courses as well as the launch of new courses as education providers across Australia look to maintain their relevance in a rapidly changing industry.

Sheila Baker, managing director of Gold Seal, said that throughout 2016 the key trends for the broker education community had been relevance and change.

Whilst she noted that disruption may be a misnomer, as the industry evolves to meet customer needs, education providers should follow suit.

“Training and education providers need to continually evolve to reflect those changes and trends and to keep up to date with delivery methods and technology,” Baker told Insurance Business.

The firm has updated several of its existing courses including insurance brokers’ code of practice, fundamentals of insurance, underwriting 101 and advising for FSR compliance, amongst others.

New courses, which will be available from January 2017, include building broker/underwriter relationships, customer enquiries and complaints, introduction to claims services, claims management – intermediate, and preparing new business submissions.

The new courses represent an approximate of 20 hours of CPD.

The broker education space has undergone a host of changes over the last two years. As the dust settles on the landmark deal between NIBA and ANZIIF and as NIBA College closed its doors, education will remain front of mind in 2017.

Baker noted that the relevance of education offerings will remain all important and Gold Seal will look to introduce a further six modules in the first quarter of 2017. 

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