Claim Central Consolidated (CCC) has announced a new appointment in its Sydney office.

Directly reporting to Brian Siemsen, global chief executive, Karla Wasinski has taken up the newly created chief experience officer (CXO) role, bringing with her more than 15 years of insurance experience working in a broad range of senior management roles across process enhancement, quality assurance, and claims management.

Before joining CCC, Wasinski was most recently head of processing enhancement at Hollard Insurance, where she played a crucial role driving continuous improvement across its retail division.

“As we continue to expand across the globe, Karla’s appointment is critical to managing our internal growth successfully, and to achieve the best possible relationship with our clients and their customers,” Siemsen said.