Claim Central Consolidated (CCC), a NSW-based insurance claims digitalisation specialist, has been tapped as the new technology partner of Security First Insurance, one of Florida's largest property and casualty insurers.
The new deal will see CCC's ClaimLogik be integrated into Security First’s existing claim-management system, enabling the insurer’s internal users, external distribution channel partners, and customers to more efficiently connect with its network of adjusters, emergency services, and restoration providers on a single platform. The ClaimLogik implementation will also enable Security First to provide complete transparency to the claim process, from first notice of loss through resolution, while enhancing the customer-service experience. The integration is expected to be completed by the end of the year.
“The ClaimLogik digital ecosystem is something we have never seen before in the US insurance market, yet it easily integrates into our existing claim-administration system,” said Werner Kruck, chief operating officer for Security First Insurance. “ClaimLogik will give our customers greater control of the claim process, and it will allow them to more quickly restore their properties through a seamless claims experience.”
“We are delighted Security First has selected ClaimLogik as its technology of choice for this claim transformation project,” said Brian Siemsen, global CEO for CCC. “The process transparency, speed of settlement, and improvement in operational efficiencies will give Security First Insurance a competitive edge now and well into the future.”