Director of Trade Risk, Shane Moore, talks about the importance of staff, Formula One, and flying a fighter jet.
I’ve always worked in the finance industry, and after some time in banking I ended up in insurance. I love the whole concept of insurance and the way that it can genuinely help people, in particular small business owners.
How would you change the industry?
Move the emphasis from the cost of a policy to the quality of a policy – and more importantly the quality of the advice and ongoing service that accompanies it.
What’s the most important thing a broker can do to develop their business?
Employ staff, and in particular the right staff. I wish I’d have employed staff earlier rather than struggling to do everything myself.
What is the strangest thing you’ve ever arranged cover for?
One of my staff (Cindy) once insured a fellow who cleaned military submarines for a living.
If you were Prime Minister for one day, what would you do?
Without time to do anything useful, I would award myself a knighthood, fly in a fighter jet, then celebrate at Kirribilli House with family and friends.
What’s the biggest challenge facing the industry today?
It would have to be the commoditisation of insurance by the direct market. I think this is a somewhat natural evolution for products such as car and home, but I don’t believe that it is the right path for business insurance.
What has been the highlight of your career?
Each anniversary of the day I started Trade Risk is a personal highlight. Knowing that we’re still here and we’re still growing is very satisfying.
NRL, AFL, soccer or other?
NRL, but preferably Formula One.
If you could invite three people to dinner, dead or alive, and excluding family and friends, who would they be and why?
Ayrton Senna – For such an intense character, he could apparently be very good company.
Elon Musk – This guy’s brain must run in a different gear to the rest of us. I’d just ask him questions.
Banksy – Hopefully he’d sneak out and leave some artwork somewhere in my house.
Complete this sentence: If I wasn’t in insurance, I would be…
A stay-at-home Dad / struggling race car driver.