Government guide changing Aussie insurance habits

Government guide changing Aussie insurance habits

Government guide changing Aussie insurance habits Three months on from the launch of a government guide designed to inform consumers on the values of insurance, buying habits have shown a marked change according to

The launch of the Foreign Minister’s Travel Insurance Buying Guide in October 2014 has shown some “obvious changes” to the way consumers interact with the comparison website.

One month prior to the launch of the guide, a third of Australian’s (33.5%) looking for travel insurance on the comparison side did so within a week of jetting off, with the most common day of searches the day before departure.

Three months later, that number of last-minute shoppers had dipped to 24%  and the most popular day to search for insurance has been pushed back to 10 days before departure.

Abigail Koch, a spokesperson for, praised the Government and media approach to raising awareness to the benefits of travel insurance.

“Both the Government and the media have lent their support to raising awareness of the necessity of travel insurance; and it appears the message is getting through. Media coverage of high profile cases of Australians stuck abroad with horrific injuries is encouraging more people to not only purchase travel insurance, but to think about getting it much earlier on.”

Research conducted by shows that those over 60-years-old are most likely to be prepared for their insurance needs with only 19% searching for insurance within seven days of their departure.

Last minute purchases were led by those 40-49-years-old as nearly 37% wait until the week of their trip to purchase cover.

Koch warned that the Financial Ombudsman Service (FOS) receives complaints related to travel insurance claims that have been denied.

“History shows that the FOS has tended to find in favour of insurers in the majority of these complaints, indicating that the problem boils down to the consumer’s lack of understanding as to the coverage of the policy they purchased.”
  • Paul 10/02/2015 10:26:48 AM
    It is instructive that the FOS continues to receive large numbers of complaints on travel cover. Koch assertion that the problem boils down to consumer misunderstanding of travel insurance. I am unsurprised, the consumer offerings on travel cover are a disgrace. Littered with exclusions and conditions and offering narrow cover. The policies are difficult to understand and presume consumers have the time, patience or intelligence to read 80 to 100 pages product disclosure documents. The comparison sites merely compound the confusion with the emphasis on price. I recently helped a close relative understand a consumer travel policy and the total lack of cover for his pregnant wife should the baby come early. No cover for child. This from a leading company that has both consumer and broker policy offerings. Sadly FOS is usually of no use. Consumers are often left thousands of dollars out of pocket due to unconscionable policy exclusions. The Insurers are the problem not the public. Travel Insurance is byzantine in its complexity and should come with a warning as on cigarette packets " dangerous, lack of cover may lead to your bankruptcy or death"
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