In compliance with the revised General Insurance Code of Practice, IAG has introduced its family and domestic violence policy which outlines how the insurer can assist not only customers but also employees who may be in need of support.
“This policy acknowledges that we play a role in minimising the risk of harm to customers affected by family and domestic violence,” said IAG Australia chief Mark Milliner. “Our purpose is to make your world a safer place, and this policy provides another way for us to deliver on that purpose.
“Our policy outlines a number of ways for our team to assist customers, including using extra empathy, care, and confidentiality when handling claims, and provides details on organisations that customers can be referred to if they need urgent help.”
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In a separate release, Insurance Council of Australia chief executive Rob Whelan noted: “The family violence policies explain how a customer can discuss their insurance arrangements and access free and confidential support services, while retaining their privacy and confidentiality.
“Customer-facing staff are being trained to identify those customers who may need extra support. Insurers are also offering support to staff affected by family violence.”