“The principal role of the general insurance industry’s Code of Practice is to continuously improve service standards and customer outcomes, meeting the changing requirements and expectations of the community. The industry continues to demonstrate its commitment to the Code.”
Those were the words of Insurance Council of Australia (ICA) chief executive Rob Whelan when he highlighted the importance of self-regulation during the June 03 teleconference hearing of the House of Representatives Economic Committee inquiry into the general insurance industry.
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