icare continues to transform its NSW workers' compensation scheme

icare continues to transform its NSW workers' compensation scheme | Insurance Business

icare continues to transform its NSW workers

Allianz will transition from its current icare workers' insurance claims management role, as the NSW insurance and care provider continues to transform its NSW workers' compensation scheme.

Elizabeth Uehling, acting group executive for icare workers' insurance, said the disengagement forms part of icare’s new customer-focused claims management model.

“In the last six months we have transitioned from five to three claims managers and introduced a new model that provides the right levels of support tailored to each claim,” Uehling said. “A key part of this program has been to operate with fewer scheme agents so that icare can better manage the experience of workers and employers, and support the best return-to-work outcomes across the whole scheme. Our move to fewer providers began with the transition of claims from CGU and QBE, which concluded at the end of 2017. Allianz’s transition is the next stage of the program.”

Claims being managed by Allianz will be transferred to EML and GIO in the second half of 2018.

“An experienced transition team within icare is working closely with all our claims service providers to minimise impact to employers and injured workers,” Uehling said. “The team is squarely focused on supporting customers and keeping stakeholders well informed throughout the transition to their new provider.”


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